Go to https://support.bandwear.com and fill out a trouble ticket.
You need to have your Order Number and Name. This is the number that you received via email confirmation when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. As soon as we receive your trouble ticket we will investigate and get back to you. Please allow 24 hours for a response. We do not generally have customer service reps available on the weekends.