When you choose “Route Shipping Protection” during checkout your Bandwear purchase is fully protected from damage, loss and theft—and replacement items are shipped immediately, at no cost to you, upon claim approval.
After checkout you will receive an email from “firstname.lastname@example.org” with further information about your specific shipment.
Shipping Protection / Insurance is available starting at just $0.98 per order. Costs are based on the total cost of your order.
Visit https://claims.route.com/ to file a claim.
You will also be able to track your shipments using the “Route Shipping Protection” mobile app. Available for Download Here
Shipping Protection Policy
Marked as Delivered (Stolen)
- File claims no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck in Transit (Lost)
- File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada), 60 days from order date
- File claims no earlier than 20 days and no later than 30 days from last update (International), 60 days from order date
- File claims for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.