Yes, Bandwear offers NO HASSLE replacement or refund of damaged or lost merchandise.
When you choose “Add Shipping Protection” during checkout your purchase is fully protected from damage, loss and theft—and replacement items are shipped immediately, at no cost to you, upon claim approval.
Shipping Protection / Insurance is available starting at just $0.98 per order. Costs are based on the total cost of your order.
Contact our support team via the Help Desk to file a claim.
Shipping Protection Policy
Marked as Delivered (Stolen)
- File claims no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck in Transit (Lost)
- File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada), 60 days from order date
- File claims no earlier than 20 days and no later than 30 days from last update (International), 60 days from order date
Damaged
- File claims for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.